FAQ

General

What is OmniTRX™?

OmniTRX™ is your go-to for premium waterproof shoe covers, specially designed to protect your favorite sneakers in all weather conditions.

How can I contact OmniTRX™ customer service?

You can reach us through our contact form, our live chat on the website, or by email at the following address: contact@omnitrx.com.

Delivery

How long does it take for my order to be delivered?

Delivery usually takes between 12 and 15 business days. You will receive a tracking number once your order has been shipped.

Does OmniTRX™ ship internationally?

No, we only deliver to the UK at the moment.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order in real-time directly on our website under the "Order Tracking" tab.

What should I do if my product arrives damaged?

If you receive a damaged product, please contact our customer service with photos of the damage at the following email address: contact@omnitrx.com. We will arrange for an exchange or a refund. Feel free to check our refund policy.

Is it possible to change the delivery address after placing an order?

If your order has not yet been shipped, please contact us as soon as possible to make the necessary changes to the delivery address.

Are there any delivery charges?

Home delivery is free.

What happens if I am not at home during the delivery?

If you are not available at the time of delivery, the carrier will leave a notice with instructions on how to reschedule the delivery or pick up your package at a relay point.

Is it possible to deliver to an address different from my billing address?

Yes, during checkout, you will have the option to specify a delivery address different from your billing address.

Can I change my mind and cancel my order after placing it?

If your order has not yet been shipped, please contact us as soon as possible to cancel it. If it has already been shipped, you will need to wait to receive it and follow our return process.